Frequently Asked Questions
How long will it take for my carpet to dry?
It depends on many factors, such as the type of room temperatures, the thickness of carpets and the level of soiling. We make sure that your carpets are left as dry as possible. In general, drying usually takes between 3 and 10 hours.
Will cleaning shrink my carpet?
Yes, that’s possible in some scenarios. But we identify those fibres at the start and take the necessary precautions to make sure the carpet stays in that perfect condition.
Can I hire your service on weekends and evenings?
Yes, we’re available on weekends and evenings. Our working hours are usually extended to 5 pm on weekends.
Are the chemicals you use toxic?
No, that’s not true. All the cleaning agents and products that we use are environmentally friendly. Our products contain 100 per cent natural ingredients, and thus are safe for kids, pets, and individuals with allergies.
What are your payment options?
Cash payment and online bank transfer are just accepted.
How do I handle unsatisfactory work done by your team?
That is not something that normally happens. Our professionals do their best to make all customers satisfied with our service. Nevertheless, in case this occurs, we will not mind repeating it.
Can you remove all stains from my carpet?
Some stains can be permanent, so we can’t guarantee 100% removal of every stain. We do our best to achieve the best possible results.
How often should I clean my carpet?
It is always advisable to employ an expert to do the cleaning of the house. At least once every 12 months, therefore. A healthy environment is maintained by regularly cleaning to ensure you and your family stay healthy.
How long does carpet cleaning take?
It consumes about 20-40 minutes, depending on the size of the furniture that has to be cleaned.
Do you also move furniture?
Yes, we move furniture like chairs, tables, and sofas. But we do not move fragile items such as plasma TVs, pianos, or lamps.
Apart from carpet cleaning, what other services do you offer?
We provide rug cleaning services, upholstery cleaning services, mattress cleaning services, tile cleaning services, flood restoration services, odour removal of pets, and carpet cleaning services. Call us now for more information.
After cleaning, can I walk on the carpet?
Yes, you can. However, it is better to wait for it to dry well so that your feet do not leave dirt there.
Must I be there during the cleaning process?
It’s not necessary. We just need one adult present to complete the required paperwork.
I want to book your service now. How do I contact you?
You can reach us at 8311 0608 or use our online contact form.